Splunk support portal password#

Set user password to expire upon next login.Capture value of newly generated password.

Splunk support portal generator#

Reset user password to random value using password generator tool.

For example, a “password reset” request model might look similar to the following: By defining request models, not only will the actions to deliver the request be repeatable and consistent, but it will facilitate automation of the request. A request model is the set of actions that are executed to deliver the object of the request. This would include items such as password resets, system access, laptops, smartphones, and other consumable items provided by the service provider.įor each item in the service request catalog, request models must be defined. The service request catalog depicts what products and procedures are provided by the service provider. The first of these building blocks is the defining of a service request catalog. However, before designing and delivering a self-service portal, the fundamental building blocks must be in-place. A self-service portal is about delivering a positive consumer experience with the service provider via an easy-to-use interface. It’s not just about having the consumer perform the tasks traditionally performed by a service desk agent.

91% of survey respondents said they would use an online knowledge base if it were available and tailored to their needs.ĭesigning a self-service portal is not just about having the consumer log their own ticket.

73% of consumers want the ability to solve product or service issues on their own.

90% of consumers expect an organization to offer self-service portal.

Consumers want to work when they want, and the self-service portal frees the consumer from the constraint of the support hours of a service desk.Ī Veriday blog post discussed why having a self-service portal is so critical: A self-service portal helps the consumer meet that need.Ī self-service portal allows the consumer to control when and where they work, while at the same time, have the convenience of support whenever that support is required. Consumers want and need to do work and complete tasks at any time they want. Learn about SysAid Self Service Why Is Having a Self-Service Portal so Critical? Many other business functions from HR to Sales can benefit from having a self-service portal. Many ITSM tool vendors feature a self-service portal, but self-service portals are not necessarily just for IT.

Splunk support portal software#

Splunk North America Call Center is located in Halifax, Canada.ģ-Applies to on-premises Splunk deployments - Cloud service levels are governed by the Splunk Cloud SLA.A self-service portal can be thought of as the “electronic front door” to the IT organizations’ “store”, from which the consumer can obtain products and services.įrom simple administrative functions such as resetting passwords and reporting incidents, to more complex actions, such as downloading software and taking corrective actions in response to issues, a well-designed self-service portal is invaluable to a consumer community that is “always on, always connected.”

Person support will make initial contact with a Splunk Call Center representative who, upon confirmation of entitlement, will transfer the customers’ call to the appropriate channel. For inbound phone calls, customers entitled to U.S. Designated Support Hours will apply to the delivery of Support provided by U.S. Person as defined under EAR/ITAR export controls. Local time defined by the time of day at the location of the customer creating the support ticket.ġ-Business day (Excluding Splunk observed holidays) is defined as Monday – Friday (8 AM – 8 PM) EST.Ģ-Splunk offers support and success programs designed to meet the needs of our customers that require direct contact from a U.S. Enhancement requests should be logged via the Splunk Ideas Portalġ-Business day (Excluding Splunk observed holidays) is defined as Monday – Friday (8 AM – 5 PM). One or more important features of purchased Splunk software has become unusableĪny other case where a feature of purchased Splunk software is not operating as documentedĪll general questions. For P1 cases, please call us on one of our global support numbers found here A production installation of purchased Splunk software is completely inaccessible or the majority of its functionality is unusable.